Grace Hill announced that AVE was ranked #1 in the Kingsley Surveys Elite 5 for renter satisfaction for the fourth year in a row.
This award recognizes companies who continually exceed industry standards and consistently delivered an outstanding customer experience to residents in 2025. The results are based solely on resident survey feedback.
“Our teams show up every day committed to delivering a hospitality driven living experience that feels personal, intuitive, and seamless. Being ranked No. 1 for the fourth year in a row is a tremendous honor because it comes directly from our residents. Our best-in-class amenities and thoughtful lifestyle programming – from wellness classes to engaging resident events – are designed to foster meaningful community connection. This recognition reinforces our belief that when you invest in people – your teams, your communities and your service – you create places where individuals truly want to live.”
To qualify for a Grace Hill Excellence Award, a property’s resident satisfaction must exceed the Kingsley Index™, the most comprehensive performance benchmarking database in the real estate industry.
“Surveys are the premier tool to gain insight and benchmark change. The Grace Hill Excellence Awards recognize those who have gone above and beyond industry standards and understand the importance of delivering an outstanding resident experience,” said Kendall Pretzer, CEO of Grace Hill. "These are the companies who exceed expectations on a continual and consistent basis. Grace Hill is proud of the contributions these organizations make to the industry.”
AVE earned top honors as an Elite 5 winner and the No. 1 apartment operator, marking its fourth consecutive year at the top. Across the country, ten AVE communities were also named 95% Club winners, showcasing standout performance in resident satisfaction. To qualify, multifamily properties must score within the top 5% against the Kingsley Index, reflecting exceptional resident satisfaction at the property level.
This recognition reflects AVE’s commitment to exceeding expectations at every touchpoint. The honored communities include:
Grace Hill provides technology-enabled talent performance solutions that help owners and operators of real estate properties increase property performance, reduce operating risk, and grow top talent. Its industry-leading solutions covering policy, training, assessment, survey, and data-driven insights are bolstered by years of real estate experience, in-depth service-level expertise, and outstanding customer support. Today, more than 500,000 real estate professionals from more than 2,300 companies rely on talent performance solutions from Grace Hill. Visit them at gracehill.com or on LinkedIn.
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