COVID-19 Actions and Alerts


Last updated January 15, 2021


A committee of AVE leadership is meeting daily to closely monitor the impact of COVID-19 on our team members, residents, partners, and all aspects of the communities we serve. We are following guidance from the CDC, WHO, and other applicable federal, state, and local health departments on cleaning and disinfecting and have implemented temporary policies for resident events, hospitality, and social distancing in an effort to prevent additional risk.
 

If You Need Temporary Housing

Click here to learn more about our flexible-stay, furnished apartments and convenient locations!
 

If You’re Looking to Rent an Apartment

Email livebetter@aveliving.com to schedule a live virtual tour and connect with our friendly leasing team.

Our Clean Better Promise
Cleanliness has always been top of mind for our team and residents, but in this climate, we enhanced our program with additional best practices to reflect the latest in cleaning technologies and recommendations of public health officials. Read more > aveliving.com/cleanbetter


Housekeeping (New Jersey & Greater Philadelphia Area) 
To prevent the spread of germs, we have temporarily discontinued housekeeping service for all furnished residents and will be providing weekly fresh linen delivery service.

Maintenance (New Jersey & Greater Philadelphia Area)
We are temporarily deferring non-emergency maintenance requests to increase social distancing and prevent the spread of germs.
Emergency requests include issues related to: 
•    Fire – call 911 first 
•    Electrical or gas failure of any nature 
•    Any water leak or sewage backup 
•    No heat or A/C 
•    Refrigerator not working 
•    Range/oven not working 
•    No hot or cold water 
•    Toilet stopped up – if apartment has just one 
•    Overflowing toilet where there may be property damage 
•    Unsecured entry, malfunctioning exterior door hardware or window if on 1st floor 
•    Smoke detector batteries 
•    Malfunctioning controlled access gate 
•    Any threatening situation that may result in the loss of life or personal property: fire, flood, severe weather damage to doors, locks, or windows 
•    Police action

Pool Reopening Safety Guidelines​
Greater Philadelphia Area (June 06, 2020)
New Jersey (June 29, 2020)
Contra Costa County California (June 10, 2020)
Contra Costa County California UPDATED (September 29, 2020)
Contra Costa County California UPDATED (December 6, 2020)

Fitness Center Reopening Safety Guidelines​
King of Prussia, PA (January 4, 2021)
Malvern, PA (January 4, 2021)
Newtown Square, PA (January 4, 2021)
Blue Bell, PA (January 4, 2021)
Philadelphia, PA (January 4, 2021) 
Somerset, NJ (September 1, 2020)
Clifton, NJ (September 1, 2020)
Florham Park, NJ (September 1, 2020)
Union, NJ (September 1, 2020) 
Walnut Creek, CA (September 30, 2020)
Walnut Creek, CA CLOSED (November 16, 2020)
Emeryville, CA (October 15, 2020)
Emeryville, CA CLOSED (November 17, 2020)

Maintenance & Housekeeping Services ​
Due to COVID-19, our team members will follow all public health guidelines while in your residence including wearing a facial covering, shoe protection, and gloves. We ask that you practice safe social distancing if you choose not to leave your apartment. Please temporarily remove or crate any nervous pets.

We Launched a Virtual Lifestyle Center – AVE Connect!​

Check out our brand new virtual lifestyle center with on-demand videos from our neighborhood partners! 
www.aveliving.com/connect
 

Stay-at-home Orders

California 

Contra Costa County 

Alameda County 

New Jersey *Lifted June 09, 2020

State Level

Pennsylvania *Lifted June 05, 2020

State Level

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