COVID-19 Actions and Alerts
Last updated May 18, 2020
A committee of AVE leadership is meeting daily to closely monitor the impact of COVID-19 on our team members, residents, partners, and all aspects of the communities we serve. We are following guidance from the CDC, WHO, and other applicable federal, state, and local health departments on cleaning and disinfecting and have implemented temporary policies for resident events, hospitality, and social distancing in an effort to prevent additional risk.
If You Need Temporary Housing
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Cleaning & Sanitation
Cleanliness has always been top of mind for our team and residents, but in this climate, we have increased the frequency of our cleaning and disinfecting in all high-traffic and high-touch areas to prevent the spread of germs. We have partnered with Ecolab Inc. to provide the highest levels of sanitation as we prepare furnished apartments after check-out. After a resident checks out, we wait 72 hours before we clean and disinfect the residence, which ensures a waiting period between stays.
If You’re Looking to Rent an Apartment
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Important Communications for Current Residents
We appreciate your understanding that, as a resident, your AVE living experience may be different as we navigate through this difficult time together. AVE is a fourth-generation family company, and as a family serving families, the health and well-being of our residents and team members is our top priority.
See Latest Communication*
*This communication was sent to every community with property-specific information.
We’re Here to Help You!
To prioritize your health and safety, as well as that of our team members, we have reduced on-site staffing and in-person contact with our leasing teams. Simply contact your local Resident Services team by phone or email.
*This communication was sent to every community with property-specific contact information.
Social distance is critically important.
We have temporarily closed all amenity spaces and discontinued services such as club breakfast and canceled resident and networking events on-site to comply with government mandates to safeguard your health and safety. Please do not congregate in lobbies, hallways, courtyards, and other common areas. As much as possible, maintain six feet of social distance in all areas, including elevators.
We Launched a Virtual Lifestyle Center – AVE Connect!
Check out our brand new virtual lifestyle center with on-demand videos from our neighborhood partners!
To prevent the spread of germs, we have temporarily discontinued housekeeping service for all furnished residents and will be providing fresh bath and bath linen service.
We are temporarily deferring non-emergency maintenance requests to increase social distancing and prevent the spread of germs.
Emergency requests include issues related to:
Fire – call 911 first
Electrical or gas failure of any nature
Any water leak or sewage backup
No heat or A/C
Refrigerator not working
Range/oven not working
No hot or cold water
Toilet stopped up – if apartment has just one
Overflowing toilet where there may be property damage
Unsecured entry, malfunctioning exterior door hardware or window if on 1st floor
Smoke detector batteries
Malfunctioning controlled access gate
Any threatening situation that may result in the loss of life or personal property: fire, flood, severe weather damage to doors, locks, or windows