Available Opportunities

IT Help Desk Specialist

Plymouth Meeting, Pennsylvania

Our brand is growing, and we are seeking hard-working and passionate top talent to grow their careers with us! If you are interested in being a pioneer with AVE as we continue to expand our portfolio of first-class residential communities and enter new markets across the country, apply today for an opportunity to join our winning team!

AVE by Korman Communities is hiring an IT Help Desk Specialist to join our technology team. As the IT Help Desk Specialist, you will be responsible for troubleshooting and resolving IT-related issues, responding to service requests, and ensuring a smooth operation of our IT systems.

This will be a hybrid position based out of our Home Office in Plymouth Meeting, PA. Some travel to properties in the AVE portfolio nationwide as requested will be required.

Responsibilities include but are not limited to:

  • Act as first point of contact for day-to-day team member technology needs and respond to requests in a timely manner by phone, email, in person, through the ticketing system, and other communication channels
  • Assist users with basic hardware and network setup and issues (e.g., laptops, desktops, printers, scanners, mobile devices, conference room A/V set-up, etc.)
  • Provide level one business application support in applications such as the Microsoft Suite and property management and sales platforms
  • Diagnose and troubleshoot hardware and software issues
  • Process team member onboarding and offboarding requests
  • Procure, set up, and manage IT inventory
  • Collaborate with other team members to share knowledge and improve support processes
  • Escalate tickets to other technical team members as needed
  • Create and maintain department SOPs and knowledge base
  • Strive for high customer satisfaction and effective communication
  • Train new and existing team members on how to use multiple applications
  • Support critical incidents outside of regular working hours when necessary and on rotations
  • Stay up-to-date on relevant technology and software to enhance troubleshooting skills and industry knowledge
  • Additional responsibilities as assigned

Requirements

  • 2+ years of experience in an IT Help Desk role supporting multiple sites/locations
  • Basic knowledge of service desk systems such as GoTo Assist, ServiceNow, or other similar ticketing systems for incident/change/problem management
  • Multi-family, corporate housing, hotel, or other hospitality experience highly preferred
  • Associate or college degree preferred
  • Technology related certifications including ITIL are a plus
  • High level of interpersonal skill and the ability to effectively communicate with teams across the entire organization
  • Excellent troubleshooting and problem-solving skills

Must be available to work the required full-time schedule of Monday through Friday with flexibility for after hours support when needed.

#LI-hybrid

The Perks

  • Fun, positive, and collaborative work environment
  • Robust training program and ongoing professional development opportunities
  • Comprehensive benefits package including: PTO, medical, vision, dental, and 401k (permanent full-time roles only)
  • Enjoy a special day to celebrate in your birthday month each year with paid Birthday Time Off (permanent part-time and full-time roles only)
  • Opportunities to give back including: participation in AVE's regular drives and fundraisers in addition to paid Volunteer Time Off each year to volunteer with your non-profit organization of choice (permanent part-time and full-time roles only)
  • A career home! Tons of potential for long-term career advancement within a rapidly expanding organization

About AVE

AVE is a brand of Korman Communities, a fifth-generation, family-owned-and-operated real estate company on a mission to create raving residents! Our first-class residential communities offer flexible living solutions - fully furnished apartments for month-to-month stays and contemporary unfurnished apartments for longer lease terms.

Our communities are designed to deliver unparalleled carefree living. We have professional, friendly teams on site to provide exceptional service, complimentary, on-demand, business and resort amenities for convenience, and fun resident events to create a sense of community.

While we own and operate a growing portfolio of best-in-class residential communities nationwide, our most important asset has always been our passionate, dedicated team members. We have a lot of longevity within our team because we commit to team members who embrace our values and promote our reputation for excellence. Many decades ago, we committed ourselves to a value system called QUEST which stands for Quality, Uniqueness, Excellence, Service, and Teamwork. The "S" representing "service," has been the driving force behind everything we do: service to our team members, service to our residents, service to our clients, and service to our communities. 

Visit us online at https://www.aveliving.com/careers.

CCPA/CPRA Disclosure Notice

When you apply to a job on this site, the personal data contained in your application will be collected by Korman Communities.

Your personal data will be processed for the purposes of managing Korman Communities recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under CCPA 1798.145, pursuant to CPRA section 31 as necessary for the purposes of the legitimate interests pursued by Korman Communities, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Korman Communities to help manage its recruitment and hiring process on Korman Communities behalf. You can obtain a copy of the standard contractual clauses by contacting us at [email protected].

Your personal data will be retained by Korman Communities as long as Korman Communities determines it is necessary to evaluate your application for employment. Under the CCPA/CPRA, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted by contacting us at [email protected].

 

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