Available Opportunities

Business Application Support Technician

Plymouth Meeting, Pennsylvania

Our brand is growing, and we are seeking hard-working and passionate top talent to grow their careers with us! If you are interested in being a pioneer with AVE as we continue to expand our portfolio of first-class residential communities and enter new markets across the country, apply today for an opportunity to join our winning team!

Korman Communities and AVE is hiring a Business Application Support Technician to join our technology team. The Business Application Support Technician will be providing technical assistance and support to end users with all software applications. The team member will also gather requirements and translate business needs into IT solutions with current programs, projects, and future initiatives in mind. This position requires both technical and business knowledge.

This will be a hybrid position based out of our Corporate Office in Plymouth Meeting, PA. Travel to all properties in the AVE portfolio nationwide as requested will be required.

Responsibilities include but are not limited to:

  • Work side-by-side with all departments (operation, financial, sales, marketing, revenue, and on-site team members) and system partners to improve and automate our business practices by providing real-time solutions for our business needs.
  • Ongoing first level support of all applications (Like Yardi, Oscar, Sell by Zendesk, Microsoft, building systems).
  • Maintain a professional and customer-oriented attitude in all interaction with end users, and business partners.
  • Strive for high customer satisfaction and effective communication. Support the Senior Application Specialist with system implementation including requirements gathering, drafting documentation, preparing mockups, installing systems, QA/Testing, training, upgrades, and follow-up.
  • Document all support requests and issues, resolutions in ticketing system.
  • Manage user accounts and system security.
  • Assist users with basic hardware and peripheral issues that relates to software functionality (e.g., printer setup, scanner issues and others)
  • Training new and existing team members on how to use applications and perform basic troubleshooting.
  • Capture and maintain system change requests.
  • Ensure software licenses are properly managed and compliant.
  • Monitor system alerts and take appropriate actions to address issues or escalate them as needed.
  • Be available for on-call support and respond to critical incidents outside of regular working hours when necessary and on rotations.
  • Evaluate and recommend new opportunities for enhancing IT systems and processes.
  • Stay up-to-date on software application changes and new technology through training and self-study.
  • Interact with software partners to fulfill additional enhancements and development requirements.
  • Additional responsibilities as assigned.


  • Bachelor's degree or equivalent from an accredited college or university in Information Management, Computer Science, or a related field.
  • Minimum of three years of experience in application support in property management and/or the hospitality industry. Yardi or RealPage experience is preferred. CRM experience is a plus. 
  • Multi-site experience required (multi-family apartments, corporate housing, commercial, construction, and/or other hospitality space).
  • Strong interpersonal skills and ability to effectively communicate with teams across the entire organization.
  • Excellent troubleshooting skills.
  • Strong documentation and project management skills.

Must be available to work the required full-time schedule of Monday through Friday 8:30am to 5:30pm with flexibility for after hours support when needed.


The Perks

  • Fun, positive, and collaborative work environment
  • Robust training program and ongoing professional development opportunities
  • Comprehensive benefits package including: PTO, medical, vision, dental, and 401k (permanent full-time roles only)
  • Enjoy a special day to celebrate in your birthday month each year with paid Birthday Time Off (permanent part-time and full-time roles only)
  • Opportunities to give back including: participation in AVE's regular drives and fundraisers in addition to paid Volunteer Time Off each year to volunteer with your non-profit organization of choice (permanent part-time and full-time roles only)
  • A career home! Tons of potential for long-term career advancement within a rapidly expanding organization

About AVE

AVE is a brand of Korman Communities, a fifth-generation, family-owned-and-operated real estate company on a mission to create raving residents! Our first-class residential communities offer flexible living solutions - fully furnished apartments for month-to-month stays and contemporary unfurnished apartments for longer lease terms.

Our communities are designed to deliver unparalleled carefree living. We have professional, friendly teams on site to provide exceptional service, complimentary, on-demand, business and resort amenities for convenience, and fun resident events to create a sense of community.

While we own and operate a growing portfolio of best-in-class residential communities nationwide, our most important asset has always been our passionate, dedicated team members. We have a lot of longevity within our team because we commit to team members who embrace our values and promote our reputation for excellence. Many decades ago, we committed ourselves to a value system called QUEST which stands for Quality, Uniqueness, Excellence, Service, and Teamwork. The "S" representing "service," has been the driving force behind everything we do: service to our team members, service to our residents, service to our clients, and service to our communities. 

Visit us online at https://www.aveliving.com/careers.

CCPA/CPRA Disclosure Notice

When you apply to a job on this site, the personal data contained in your application will be collected by Korman Communities.

Your personal data will be processed for the purposes of managing Korman Communities recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under CCPA 1798.145, pursuant to CPRA section 31 as necessary for the purposes of the legitimate interests pursued by Korman Communities, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Korman Communities to help manage its recruitment and hiring process on Korman Communities behalf. You can obtain a copy of the standard contractual clauses by contacting us at [email protected].

Your personal data will be retained by Korman Communities as long as Korman Communities determines it is necessary to evaluate your application for employment. Under the CCPA/CPRA, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted by contacting us at [email protected].


What are you looking for?