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MEET COLLEEN DEFALCO, RESIDENT SERVICES MANAGER

Clifton, NJ

12.19.2023

"THE GREATEST SATISFACTION IN MY ROLE IS WHEN OUR TEAM EARNS AN EXCELLENT RATING FROM OUR RESIDENT SURVEYS. ENSURING A FIRST-CLASS LIVING EXPERIENCE THROUGH 5-STAR SERVICE IS OUR TOP PRIORITY. RECEIVING POSITIVE FEEDBACK FROM OUR RESIDENTS REAFFIRMS THAT COMMITMENT." 

 

As a Resident Services Manager at AVE Clifton, Colleen takes great pride in providing our residents with a quality and comfortable place to call home. With a passion for delivering a high level of service, Colleen goes above and beyond to manage resident requests, ensuring their needs are not just met, but exceeded. She's committed to making every stay special, personalizing her support to ensure our residents feel right at home. 
  

Q: What is a typical workday like for you? 

A typical workday begins with a team meeting alongside our housekeeping and maintenance teams to review our schedules and prioritize tasks for the day. I’ll then audit the upcoming arrivals and departures, conduct apartment inspections, and collaborate with our Sales Coordinators on any special requests to ensure a seamless move-in experience for our VIP Corporate Clients. 
  

Q: How long have you been working in this industry? 

9 years. 
 

Q: What do you love most about being a part of the AVE team? 

I love that each team member has the same goal of striving for excellence! 
 

Q: What is your favorite amenity or service at AVE Clifton and why?  

Our Bark Bar! It brings me so much joy when our furry residents visit us at Resident Services for their daily treat. 
 

Q: What is your hometown? 

I was born and raised in Hoboken, NJ.  
 

Q: What is your favorite hobby and why?  

I enjoy traveling and spending my summers down the Jersey Shore. 
 

Q: What is your favorite spot in Northern New Jersey and why?  

My favorite spot is Hoboken. The city has the best views overlooking the Hudson River and the NYC skyline.  
 

Q: What are fun facts about you that we might not know? 

I adore my rescue dogs and previously owned a Haflinger pony named Wisdom.