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MEET AUSTIN RAMSAY, IT FIELD TECHNICIAN — WEST COAST

PHOENIX, AZ

03.26.2024

“I LOVE BEING INVOLVED IN A PROJECT FROM INCEPTION TO COMPLETION. TACKLING CHALLENGES AND IDENTIFYING SOLUTIONS BRINGS ME THE GREATEST SATISFACTION IN MY ROLE. IT’S TRULY REWARDING TO SEE OUR CONTRIBUTIONS BE IMPLEMENTED INTO DAILY OPERATIONS IN ORDER TO PROVIDE RESIDENTS WITH A SEAMLESS LIVING EXPERIENCE.“ 

 

As IT Field Technician — West Coast, Austin is primarily responsible for providing comprehensive support to our communities in Arizona and Texas. He is a dedicated resource to our on-site teams ensuring they have the necessary tools to confidently provide a best-in-class experience to our residents and prospects. This includes working with the IT team to implement new security and lifestyle features as well as maintaining company infrastructure from a hardware and software standpoint. He has a hands-on role and contributes to projects such as equipment installations, network upgrades, and audio and visual enhancements. 

Q: What is a typical workday like for you? 

This role keeps me on my toes! I love that I frequently encounter different challenges and am presented with new learning experiences. A typical day includes collaboration with our partners to manage upgrades and troubleshoot obstacles in existing systems.  I also work closely with the on-site teams and AVE’s IT department to implement new processes and support with service tickets. 

Q: How long have you been working in this industry? 

Four years but have had a passion for IT since childhood.  

Q: What do you love most about being a part of the AVE team? 

Everyone is willing to go the extra mile and support one another. There is a strong sense of partnership and unity at AVE! 

Q: What is your favorite amenity or service that AVE provides and why? 

The sparkling pool and relaxing hot tub at AVE Phoenix Terra are my favorite. My daughter and I spend a lot of time there! 

Q: What is your hometown? 

Yuma, Arizona 

Q: What is your favorite hobby and why? 

I enjoy riding dirt bikes and the adrenaline rush that comes with it! There’s nothing like attempting a new jump or challenging yourself to ride a different course. I’ve also created great memories with my friends and family on riding trips where we camp out at the sand dunes. 

Q: What is your favorite spot in the Phoenix area and why? 

Top Golf is my go-to hang out spot! It’s just outside of Phoenix and is always a fun time regardless of your golf skill level.   

Q: What are 3 fun facts about you that we might not know? 

I've owned as many cars as my age, I was an Automotive Technician before moving into the IT field, and frequently rode horses as a child.