Frequently Asked Questions

Have a question about our furnished apartments? Check out our FAQs below. To speak to an AVE team member directly, please call 408.758.5440

Are bed and bath linens included?
Yes, bed and bath linens are included and will be in your furnished apartment prior to your arrival. There also is a full-size washer and dryer in the residence for your private use and convenience.   
Are there dedicated work areas in the community that I can use or reserve?
Yes, we have a 24/7 business center with flex workspace, as well as private work suites and an executive conference room available for reservation.  
Are there Smart TVs in the furnished apartment?
Yes, there are Smart TVs in the living room and each bedroom of the furnished apartment.  
Can I check in after the office has closed?
Yes, we can provide after-hours arrival instructions. We will reach out 3 days prior to the start of your reservation to confirm your arrival time and review arrival details.
Can I check out early? What happens if I need to break my lease?

Our furnished apartments are designed to be flexible; therefore, we only require a 30-day commitment. You may extend, as needed. As with any lease, if you break the lease terms early, you will be financially responsible for the entirety of the lease period. 

Can I make adjustments to the furniture package in my furnished apartment?
Yes, we try to be accommodating as possible to make your stay comfortable. That being said, we are able to provide the following additional items; twin beds, pull out couches, cribs, high chairs, and pack n plays. Please note these additional items are subject to availability and additional charges may apply.  
Can my company book through a relocation company?
Yes, we have an in-house department that specializes in corporate relocation to ensure relocation clients have a seamless move and comfortable stay. If you are using a relocation company for your move, please have them reach out to [email protected].
Do you have cribs, high chairs, or pack nā€™ plays available?
Yes, we strongly encourage guests to reach out to the Resident Services team before their arrival date to request these additional furniture items. These items are subject to availability and additional charges may apply.  
Are there any additional charges besides my monthly rent?
Our daily rate is widely inclusive; however, you can expect taxes if stay is less than 30 days. In addition, if you plan on bringing your pet, a one-time, non-refundable pet fee will apply.  
How much notice do I need to provide to end my lease term?

We require 15 days' notice to end your lease term. An AVE team member will reach out to you 15 days prior to confirm your departure date or to assist you with extending your stay.

How often will I receive housekeeping? What is included in the housekeeping service?
Housekeeping service is complimentary and provided monthly. Housekeeping service includes replacement of kitchen and bath linens, turndown bed service with fresh linens, dusting of furniture, mopping of all non-carpeted floors, wiping of countertops, sink, microwave, and stovetop, cleaning of bathroom toilet, sink, and bathtub, vacuuming of all carpeted areas, and removal of trash in trash receptacles. 
How soon in advance can I book my furnished apartment stay?
Booking is subject to availability, but furnished apartments can be booked as early as 12 months in advance. 
Do I have to pay for parking?
Parking is complimentary. 
How will I be charged?
We accept all major credit cards, cashier’s check, money order or ACH transfer. There is a 3% processing fee for all payments; however, this fee is waived for any payments via ACH, cashier’s check, and money order. 
Is a background and credit check required for my furnished apartment stay?
Yes, we require background checks and proof of income for any individual paying the cost of their furnished apartment stay.   
Is a deposit required?
No, we do not require a deposit for a furnished apartment stay. We do require a form of payment to secure your reservation, but charges will not be applied until 7 days prior to your arrival date.   
Is WiFi/cable provided? What type?
Yes, all our furnished apartments are fully equipped with gigabit WiFi.
Is there a month-to-month option? Does it cost more?
Yes, we offer a month-to-month option at no additional cost. Additionally, furnished apartment stays can be extended for as long as you’d like.  
What is included in the furnished apartment daily rate?
Our daily rate includes your fully furnished apartment and all furnishings, all utilities and WiFi, on-site parking for two vehicles, housekeeping service, and use of all on-site amenities, including our 24/7 business center with iMac computer stations and HP business printer services, resort-style pool, and state-of-art fitness center. 
What is the minimum length of stay to lease a furnished apartment?

The minimum length of stay for our furnished apartments is 30 days. 

How do I submit a maintenance request?
Maintenance requests can be submitted by contacting our Resident Services team via phone at 408.758.5440 or email at s[email protected]. Our on-site maintenance team is available for 24/7 emergency maintenance requests.
What safety/security features does the apartment and community have?
Resident and guest safety is a top priority! Our community is fob controlled as well as 24-hour video surveillance.
Can my company book on my behalf?
Yes, your company can book your stay on your behalf. Our teams are experienced in working with employers to organize furnished apartment stays for their staff members. If your company has any questions regarding the booking process, please contact us via email at [email protected]
When will I be charged?
You can expect to be charged 7 days before your arrival date. We charge per month, on the first of every month. You will receive an emailed invoice once the charge has been processed. 
Will there be a desk in my furnished apartment?
Most of our furnished apartments come accessorized with a full-size desk and chair. If your apartment does not have a desk upon your arrival, one can be provided upon request. 
Can my insurance agency book my stay for me?
Yes, your insurance agency can book your stay on your behalf. Our Resident Services team is experienced in organizing stays for those who need a place to live while their home is being repaired during an active insurance claim. For booking inquiries, please contact our Resident Services team at 602.836.4680 or email at [email protected]