The Guest Services Manager, under the direction of the General Manager, is responsible for delivering exceptional guest services and maintaining all aspects of the community.
AVE is experiencing rapid growth with acquisitions and new constructions in New Jersey, the Greater Philadelphia Area, and the East Bay Area of California. We are looking for A+ players who want to grow with us.
We are a brand that commits to its team members. If you are a driven professional who embraces our values and promotes and drives our standards of excellence, you will achieve success and grow within our organization.
An AVE community is not your typical rental community. We specialize in flexible-stay accommodations that offer a unique lifestyle for business travelers, chic renters, and those whose life is in transition. We offer fully furnished corporate suites and unfurnished rental residences with unparalleled business and resort amenities and Resident Services.
What is a Guest Services Manager at AVE?
The Guest Services Manager, under the direction of the General Manager, is responsible for delivering exceptional guest services and maintaining all aspects of the community. It is critical that the Manager takes ownership of the resident experience at the property, going above and beyond to accommodate resident requests, addressing all resident questions and concerns in a timely manner, coordinating with all internal departments to ensure a seamless operation, while simultaneously fulfilling all the necessary administrative responsibilities associated with this role.
The ideal candidate for the Guest Services Manager role will possess customer service and operations/administrative experience in the hospitality, travel, relocation or multifamily industry (however, this is not required). Knowledge of Yardi: Voyager/PAYscan/Portal, YieldStar, Oscar and Microsoft Office is a plus. This team member must be committed to AVE brand standards, maintaining the property and delivering an unparalleled and hassle-free resident experience. This team member must be customer service oriented, organized, detail oriented, and have the ability to multi-task and problem solve in a fast-paced environment.
AVE is a division of Korman Communities. For more than 100 years, our fourth-generation, family-owned-and-operated company has been providing seamless living, exceptional service, and unparalleled amenities at our sophisticated communities.
We recognize our most important asset is our team members. We provide the opportunity to achieve success and excel within our continuously expanding company. We commit to team members who embrace our values and promote our reputation for excellence.
- A competitive salary plus incentive package
- A comprehensive benefits package including PTO, medical, vision, dental, and 401k
- A fun, positive work environment
- Growth opportunities. We're growing and you'll grow with us, if you prove to be a valuable member of our team.