"I thrive professionally on the synergy of our committed, talented team and representing a brand where I am proud of the product and service provided. I leave work every day feeling proud and accomplished."
As Assistant Manager at Blue Bell Villas, Suzie is responsible for the community’s back-of-the-house accounting, while supporting her team with operations and providing exceptional customer service to all residents.
Q: What is your hometown?
Q: How long have you been with AVE?
5 years on November 1st
Q: What is a typical workday like for you?
I meet with our Maintenance Technicians throughout the day to coordinate the work-order schedule and ensure all resident requests are being addressed in a timely manner, and then I communicate those updates to our residents in real time. I also check in with our Maintenance Manager throughout the day to ensure all maintenance projects, inventory deliveries, apartment installations, and larger, on-going, community projects are on schedule. I read every survey and reach out to each and every resident to thank them for their feedback and address any concerns. I process the community’s renewals and move-out documents, and collaborate with the team on our social media and events. I participate in every social media photo and video – because the team joke is that I LOVE IT, which I secretly do.
Q: What brings you the greatest satisfaction in your role?
I thrive professionally on the synergy of our committed, talented team and representing a brand where I am proud of the product and service provided. I leave work every day feeling proud and accomplished.
Q: What is your favorite amenity or service that AVE offers?
Our furnished program – I am very connected to the concept of “home.” It’s a personal feeling to me. Providing a service that creates a sense of “home,” when people aren’t actually home and need a temporary, short-term solution, is humbling and honorable to me.
Q: What is your favorite quote and why?
“…Who at the best knows in the end the triumph of high achievement. And who at the worst, if he fails, at least fails while daring greatly. So that his place shall never be with those cold and timid souls who neither know victory nor defeat.”- Theodore Roosevelt
Q: What is your favorite spot in the Greater Philadelphia Area and why?
American History is a passion of mine – I love Historic Philly – Independence Hall, Betsy Ross House, Liberty Bell, etc.
Q: What’s something interesting about you that we might not know?
My husband and I live in a historic farmhouse build in 1864 that we completely gutted and renovated.