“The most satisfying thing about my role is receiving testimonials. I love when each member of our team is mentioned and remembered by our residents through something we did to elevate their stay. Furnished residents are in a transitional time in their lives, whether it be from a job relocation, to a new country, or trying to find a new home. I love seeing comments that show how our team went above and beyond to make them comfortable in their temporary home.”
As a Resident Services Manager at AVE Malvern
, Emily oversees every aspect of our flexible-stay furnished apartments. Her role collaborates with our Housekeeping and Maintenance teams to ensure all furnished apartments are move-in ready. She also serves as the main point-of-contact for our furnished residents during their stay.
Q: What is a typical workday like for you?
A typical workday includes communicating with residents on any requests or questions they may have, managing reservations, and creating our housekeeping schedule. Additionally, I work closely with our Maintenance team to ensure each resident’s work order is completed in a timely manner and to their satisfaction. I also support the team with any property needs that arise.
Q: How long have you been working in this industry?
I’ve been working in this industry for a little over two years. I came to AVE in March of 2020. I previously worked in the Retail industry.
Q: What do you love most about being a part of the AVE team?
Everyone comes to work with a smile on their face. I love working with each and every one of them!
Q: What is your favorite amenity at AVE in Malvern?
My favorite amenity at AVE Malvern would have to be our pool! It is the most beautiful and serene place at the property.
Q: What is your hometown?
I’m from Springville, Pennsylvania. The population is 1700, which is very different from Greater Philadelphia!
Q: What is your favorite hobby and why?
I love to read. My parents have a beach house in Florida. My favorite thing to do is grab a good book and read on the beach.
Q: What is your favorite spot in the Suburban Philadelphia area and why?
My favorite spot in the area is Peace Valley Park in Doylestown. It has beautiful views and is a great place to walk my dog!
Q: What are 1 or 2 fun facts about you that we might not know?
I have a 7-year-old, Boxer Mastiff Mix named Rory. She is the love of my life!